Privacy Policy

The Kratop.com team respects your privacy and the security of your personal data. Our Privacy Policy (“Policy”) has been created to ensure safe online shopping in the field of ethnobotanicals and to protect the information you entrust to us.

By using our website, you confirm your consent to the collection and use of your personal information in accordance with this Policy and our Terms of Use.

1. What information do we collect?

We only collect the data necessary to process your orders and provide high-quality service:

Personal data: Name (a pseudonym may be used), shipping address, and email address.
Technical data: IP address, browser type, and operating system (automatically collected to ensure website security and stable operation).
Order history: Information about your purchases, product preferences, and bonus points in your personal account.

2. How do we use your data?

Your data is used exclusively for:

Processing and discreetly shipping your orders.
Communicating with you regarding your order status.
Monitoring security threats and preventing fraud.
Improving website performance and personalizing your experience.

3. Sharing data with third parties

We do not sell or share your personal data with third parties for marketing purposes. Your information is shared only with authorized partners (for example, logistics companies) strictly for the purpose of fulfilling deliveries. Each partner is required to maintain the confidentiality of the data. We may disclose information only in cases required by the laws of the Netherlands (for example, by court order) or to protect the property rights and security of the company.

4. Data security and storage

Your security is our priority:

SSL encryption: All data on the website is transmitted through a secure SSL protocol.
Payment security: All financial transactions are processed offline or through secure external gateways. We do not store your bank card details in our database.
Internal control: Only authorized employees have access to customer data for order processing purposes.

Please note: despite all security measures taken, data transmission over the Internet can never be 100% secure. You provide information at your own risk.

5. Cookies

We use cookies (small pieces of data stored on your device) for administrative purposes—for example, so you do not have to enter your password every time you visit the website or to ensure the shopping cart functions properly. You can disable cookies in your browser settings; however, doing so may limit some website functionality.

6. Access to data and information management

You have the full right to:

Request access to the personal data we store about you.
Correct or update outdated information.
Request the complete deletion of your data (“the right to be forgotten”). To do this, please contact our support team via the email address listed in the contact section.

7. Age restrictions

Our website is not intended for individuals under 21 years old (or 18 depending on jurisdiction, but according to our internal policy — 21+). We never provide services or products to minors.

8. Policy changes

We reserve the right to modify this Policy. We recommend reviewing this page periodically to stay informed about our current data protection practices. By continuing to use the website, you agree to any updates.