FAQ: Frequently Asked Questions

🌿 About Product & Quality

1. What is kratom and where does it come from?

Kratom (Mitragyna speciosa) is a tropical tree from the coffee family native to Southeast Asia. Our kratom is sourced directly from Indonesia.

2. What is the composition of kratom?

Only 100% finely ground plant leaf powder, with no impurities or additives. Kratom is a pure natural product created by nature itself.

3. What is the difference between vein colors (red, green, white, yellow / gold)?

The difference lies in the harvesting time and the leaf drying method, which affects the alkaloid profile.

Green: energy and focus.
Red: calm and relaxation (great for the evening).
White: a versatile option combining the properties of green and red (acts like green first, then transitions into red).
Yellow (gold): similar to green, but with a smoother and longer-lasting effect.

4. Does your products undergo laboratory testing?

Yes, safety is our top priority. Every batch undergoes rigorous testing for heavy metals and microbiological contaminants. Certificate of Analysis (COA) results are available upon request or in the corresponding section of our website.

📦 Shipping & Packaging (Stealth Service)

5. How is the order packaged? Is it anonymous?

We understand the importance of privacy. All orders are shipped in neutral, sturdy packaging without any mention of the word "kratom" or the store logo.

Inside the package, the product is also labeled without any mention of kratom or logos, and without any instructions, ensuring smooth and hassle-free delivery.

We never include invoices inside parcels. Invoices are sent exclusively via email.

6. Where do you ship and how long does it take?

We ship throughout the European Union and to select other countries worldwide.

Delivery usually takes 2 to 5 business days within the EU, and 7 days or more for other countries, depending on your region.

We use reliable courier services such as DHL, with parcel tracking options.

7. How long does shipping take to process?

If we receive your payment before 13:00, your order will be shipped the same day. If received after 13:00, shipment is processed on the next business day, Monday through Friday.

8. What if the parcel is lost or customs issues arise?

Thanks to our stealth labeling strategy and deep knowledge of EU logistics, issues occur extremely rarely.

However, if your parcel is lost through the fault of the postal service, we guarantee a reshipment. (Please note: the guarantee covers only the loss of the parcel and does not apply in cases of delay or seizure of goods by customs).

💳 Payment & Orders

9. What payment methods do you accept?

For your convenience, we accept direct bank transfers (SEPA) as well as cryptocurrency payments (Bitcoin, USDT, and others), ensuring maximum confidentiality for your order.

10. Can I change or cancel my order after payment?

If your order has not yet been handed over to the delivery service, we can easily modify it. Please contact our support team as soon as possible via the website form or messengers.

⚖️ Legal Information

11. Is kratom legal in my country?

The legal status of kratom varies from country to country within the EU. We recommend checking local legislation before making a purchase.

Our products are sold as ethnobotanical samples for collection purposes.

By placing an order, you confirm that you fully understand the legal status of this product in your region. The customer assumes full and sole responsibility for complying with the laws of their country and any legal consequences associated with the import or possession of the products.