FAQ: Frequently Asked Questions

🌿 About the Product & Quality

1. What is kratom and where does it come from?

Kratom (Mitragyna speciosa) is a tropical tree from the coffee family that grows in Southeast Asia. Our kratom is sourced from Indonesia.

2. What is the composition of kratom?

It contains only 100% finely ground kratom leaves with no additives or fillers. Kratom is a pure natural product created by nature itself.

3. What is the difference between vein colors (red, green, white, yellow / gold)?

The difference mainly comes from the harvest timing and the drying process of the leaves, which affects the alkaloid profile.

• Green: a balanced option that combines properties of different varieties.
• White: a versatile option combining the effects of green and red (it usually starts off similar to green and gradually transitions toward red).
• Red: known for relaxation and calm effects (great for evening use).
• Yellow (Gold): similar to green but typically smoother and longer-lasting.

4. Is your product laboratory tested?

Yes, safety is our top priority. Every batch undergoes strict testing for heavy metals and microbiological contaminants. Test results (COA) are available upon request or in the appropriate section of our website.

📦 Shipping & Packaging (Stealth Service)

5. How are orders packaged? Is it discreet?

We understand the importance of privacy. All orders are shipped in neutral, durable packaging with no mention of the word “kratom” or our store’s logo.

Inside the package, the product is also labeled without mentioning kratom or any branding, and no instructions are included, ensuring smooth and discreet delivery.

We never include invoices inside the package. All invoices are sent by email only.

6. Where do you ship and how long does delivery take?

We ship orders throughout the European Union and to several other countries worldwide.

Delivery usually takes 2–5 business days within the EU and from 7 days (typically 10–14 days) for other countries, depending on your location.

We use reliable courier services such as DHL, UPS, and DPD with full tracking available.

7. How quickly are orders shipped?

If we receive your payment before 13:00, your order will be shipped the same day. Payments received after 13:00 will be shipped on the next business day.

8. What happens if the package is lost or there are customs issues?

Thanks to our labeling strategy and extensive experience with EU logistics, issues are extremely rare.

However, if your package is lost due to the courier service, we guarantee a full reshipment of your order

💳 Payments & Orders

9. What payment methods do you accept?

For your convenience, we accept direct bank transfers (SEPA) as well as cryptocurrency payments (Bitcoin and others), providing maximum privacy for your order.

10. Can I change or cancel my order after payment?

If your order has not yet been handed over to the shipping carrier, we can easily modify it. Please contact our support team as soon as possible through the website form or via messengers.

⚖️ Legal Information

11. Is kratom legal in my country?

The legal status of kratom varies across EU countries. We recommend checking your local regulations before making a purchase.

Our products are sold as ethnobotanical specimens for collection purposes.

By placing an order, you confirm that you fully understand the legal status of this product in your region. The customer bears full personal responsibility for complying with the laws of their country and for any legal consequences related to the import or possession of the product.