Delivery Information

1. Geography and Delivery Times

We ship from our warehouse in the Netherlands or Germany to all countries of the European Union and worldwide where permitted by law.

Delivery countries in Europe: Austria, Albania, Belgium, Bulgaria, Bosnia and Herzegovina, United Kingdom , Hungary, Germany, Greece, Denmark, Ireland, Iceland , Spain, Italy, Cyprus, Latvia, Lithuania, Liechtenstein , Luxembourg, Malta, Moldova, Monaco , Netherlands, Norway, Poland, Portugal, Romania, San Marino , North Macedonia , Serbia, Slovakia, Slovenia, Finland, France, Croatia, Montenegro , Czech Republic, Switzerland, Sweden, Estonia .

• Order processing: We dispatch parcels 6 days a week. As a rule, orders are handed over to the courier service on the same day if payment confirmation is received before 13:00. Otherwise, shipment is made on the next business day.

• Delivery times: * Delivery within Germany: 1–2 days. For the rest of Europe: 1–5 business days depending on the selected shipping method and destination region. We make every effort to ensure that you receive your order as quickly as possible.

  • Rest of the world: 7–14 business days. Exact delivery times depend on the postal services in your country.

    
    

2. Free Shipping

We are pleased to offer our customers favorable conditions:

• For orders of €100 or more — shipping is FREE.

• For orders below €100, shipping costs are calculated automatically at checkout based on the weight and destination country.

3. Maximum Confidentiality (Stealth Shipping)

We understand the importance of privacy for our customers, which is why we have developed a stealth shipping system:

• Neutral packaging: All orders are shipped in sturdy, opaque envelopes or boxes without any logos, references to the Kratop brand, or indications of the package contents. Furthermore, we care about your privacy at every level: the product inside the parcel is also packed in neutral packaging without bright labels or specific product names. This guarantees maximum confidentiality of the shipment.

• No paper documents: For your security, we do not include printed invoices or packing slips inside the parcel. All invoices are available only electronically in your account or sent via email.

• Sender information: Neutral sender details are used on the shipping label (employee name or technical company name) that are not associated with ethnobotanical products.

4. Shipping Methods and Tracking

After shipment, you will receive a tracking number via email. You will be able to track your parcel in real time on the courier service’s website. We use reliable European carriers (such as PostNL, DHL, DPD, and UPS).

5. Guarantees and Risks

• Lost parcel: If your parcel is confirmed lost by the courier service, we guarantee a full reshipment of your order at our expense.

• Customer responsibility: The buyer is fully responsible for knowing and complying with local laws. We recommend checking the legal status of the products in your country before placing an order.

• Customs: We are not responsible for delays or confiscation of goods by customs authorities outside the Netherlands. However, our packaging method minimizes any risks during inspection.